Return and Refund Policy

At Erixum Packaging, our commitment to customer satisfaction is paramount. As part of our commitment to exceptional service, we have established a comprehensive refund policy to address any issues that may require reimbursement. Below is a detailed explanation of our refund policy:

Seven-Day Return and Refund Policy

• Erixum Packaging requires you to contact us within 3 business days of delivery if you find the product to be faulty or not exactly as expected. This is because we produce bespoke products, and the nature of our custom printing products and other services requires customization.
• If we make a mistake or detect a problem, we will reproduce your original purchase; otherwise, we cannot issue a refund or credit to you. Our management is responsible for determining what constitutes a defect.
• To get a reprint of your original purchase, you must provide digital images proving the product’s fault or, if you choose to return the item at your own expense, send the whole amount of the original order to us within seven business days.

Order Placement, Payment, and Cancellations

• The prices displayed on our website for all products in our database are in US dollars (USD). Order payments will only be accepted in US dollars.
• Due to the customized nature of our printing products and other services, we are unable to begin working on your orders for printing jobs or other services until full payment, including all charges, taxes, shipping, and handling fees, is received by credit/debit card or through an authorized payment method from the user of our website.
• We demand that website users and customers approve proof (either an electronic file or a hard copy) of the printing products or other orders as part of the order assignment process.
• Once the customer approves, projects are sent to the press. No modifications are permitted to the artwork files, order elements, or production turnaround time once the customer has approved the print order and passed it on to the press or via our website.
• You have five hours to cancel your request after the proof has been approved. A $20 fee and 4% of the purchase price will be charged for this type of cancellation before the order is canceled.
• Once the 24-hour period has passed, you can still cancel orders. To cover the costs of cancellation and the labor performed in our prepress department, cancellations will incur a fee equal to 45% of the total order value. (We do not assure you that your order will be canceled beyond the 24-hour time limit.)

Orders for Designs Are Not Refundable

Erixum Packaging does not accept credit or refund requests for purchases made for design services. Once placed, all design orders are final and non-refundable.

Additional Assistance

For further inquiries or clarification regarding our refund policy, please get in touch with our customer support team. They are readily available to provide support and work toward a satisfactory outcome in any situation you may face.

• Email Support: sales@erixumpackaging.com
• Telephone Support: 
• Real-Time Assistance via Live Chat

Amendments to the Policy

The refund policy is subject to occasional reviews and amendments without prior notification. These changes take effect immediately upon publication on our website. To stay informed about the latest refund policy, customers are advised to check this page regularly for updates.